1. GENERAL PROVISIONS
These general conditions of sale govern the relationship between Idea2 di Citarella Fabiana, Zona Industriale via Leccata, 1/B – Partita Iva: 01579200625 – REA registration BN-131972 hereinafter referred to as "the Seller", on the one hand, and each person or company to place an order online on the Internet site https://www.ideagolosa.it for itself or on behalf of third parties, for professional or private purposes, hereinafter referred to as “the Customer “, on the other.
Il The Seller offers to sell products to online customers.
The products are described on the website https://www.ideagolosa.it in good faith and with the highest possible precision. span>
The presentation of the products is not binding on the Seller and does not constitute an offer in the legal sense of the term.
Given the perishable nature of the products offered, consumers do not have the right to cancel the purchase.
The Customer must select the products he wishes to purchase and specify the quantity and weight (where available).
The products will be automatically added to the Customer's cart. span>
Before ordering a product available on the site, the customer must choose whether to "order as a guest" or "log in to his account". If you decide to choose the "Order as a guest" option, you will have to register all the required data (name, surname, email) to proceed with the registration of the shipping address. In this case, you can also choose to "create an account" so as to enter a password that will remain personal and confidential and will then be necessary to identify yourself on the site to be able to access whenever needed, thus saving time. In this section you can also choose if you want to receive offers from our partners and if you want to subscribe to our newsletter. Subsequently, the Customer must fill in the required data in the "addresses" section specifying whether the same address will be used both as a personal address (for the invoice) and as a shipping address. Here the customer can specify even if it is a company through the field "company" and "VAT number". In this case, after entering the required data, the system will verify the identification of the VAT number entered, through the VIES system (more information on the website: http://ec.europa.eu/taxation_customs/vies/faqvies.do ). Any insertion of false and / or incorrect VAT numbers will not be taken into consideration and the customers will be managed as private. The Client accepts that the entry of these two identifiers is considered proof of his identity and his acceptance of these general terms and conditions of sale.
At any time, the customer can get a summary of the products he selected by clicking on "my cart", then continue his selection of products by clicking on the top menu to select the category of his interest; change the quantity of the individual products ordered by clicking on the arrows up and down next to the box that shows the number of the product purchased or decide to delete the product from the cart by clicking on the trash icon on the right side of the product. The customer can finish the selection of products and place his order by clicking on "proceed with checkout".
To order the products you have chosen, after clicking on "proceed with the checkout", the Customer must identify himself, as already explained above.
By clicking on "proceed with checkout", the customer is required to choose a shipping method and payment method. In the same screen, he will also have to accept the "conditions of service" and the "conditions of withdrawal". Afterwards, on the same screen, you will find "Check your order before paying" including shipping and billing address, selected shipping method and items in order. The Customer will finalize his order only when he clicks on "Order Now and Proceed to Payment". Only in this way the order is registered and the sale becomes final. In this case the Customer can no longer correct any errors.
The confirmation e-mail that the seller sends to the customer concludes the contract and implies the unconditional acceptance by the customer of these terms and conditions. The order details are indicated in the confirmation e-mail.
- Order details;
- Order: order number and date of purchase;
- Order Reference;
- Unit price;
- Total price;
- Courier service;
- Delivery address;
- Billing address;
- Customer message.
The order form must be kept on the seller's electronic register, stored on a reliable and durable support, which is contractually considered as proof of the contractual relationship between the parties. It also provides proof of the availability and price of the items.
Automatic registration systems are considered valid proof of the nature, content and date of the order.
Orders are not final until they have been confirmed by the payment of the price by the Customer. In the event that the customer decides to pay cash on delivery, he will be contacted via pec by our customer care to ensure that it is really safe to proceed with the order, to prevent the goods travel from our warehouse to stop then in the courier warehouse because was rejected by the customer himself.
The Seller reserves the right to subject the order to different and further, to suspend or refuse, especially if the order turns out to be incomplete, if the data provided are incorrect, if the Customer has not proceeded to the balance of previous orders, or for any other reason and title that the Seller may consider.
If the product has proved to be unavailable, after the order has been validated, the Customer is informed by e-mail as soon as possible.
The prices of all products available on https://www.ideagolosa.it are expressed in Euro, including VAT rates in force in Italy at the time of purchase, net of shipping costs that will be counted in the final stage of the purchase before sending the order confirmation on the basis of the place of destination entered in the registration phase. The Seller reserves the right to change prices at any time. The products, if available, must however be invoiced in Euro at the rates in force when the order has been registered. Placing an order implies acceptance of the price indicated for the chosen product.
The total price indicated in the order confirmation is the final price, including all taxes (where applicable) and shipping costs.
6. CUSTOMS DUTIES
Any order placed on the site and shipped outside Italy may be subject to taxes and customs duties, when it reaches the destination. These taxes and customs duties related to the delivery of an item are the costs and responsibilities of the Customer only. The Seller is not required to know and inform the Customer of any customs duties and taxes that may be applied. The Seller advises the Customer to contact the competent authorities of their country of destination for further information.
7. PAYMENT METHODS
The website https://www.ideagolosa.it is governed by Italian law and the products offered for sale are shipped from Italy. The invoices are drawn up in euros.
The Seller accepts the following payment methods:
Bank transfer: Payment by bank transfer must be made to (bank account holder). In case of purchase through this method of payment, the transfer must be made to: (Bank Name - IBAN - BIC / SWIFT Code). It will be necessary to indicate the reason for the order received via email to confirm the payment. The amount related to the order will be credited within three days of the Customer's issue. In case of cancellation of the order by the customer and in case of non-acceptance by us, the amount will be refunded to the customer's account always by bank transfer within 14 days. following the day on which you are informed of the customer's withdrawal or, in cases other than the withdrawal, from the day of cancellation / non-acceptance of the order. At no time during the purchase process, the Seller is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computerized archive of the Seller contains or retains such data. For each transaction made with the transfer, the customer will receive an email confirming the payment. If after 3 days, the bank still does not appear at our bank, the seller will cancel the order of the customer.
Banca Sella: the most convenient and quickest system, is certainly to pay with a credit card. We have adopted the Gestpay system of Banca Sella, the national leader in credit card internet transactions. The MyBank service has been active for some months, with which it is possible to pay on bank with an advance bank transfer. This payment requires longer management times. Besides the new service, Gestpay accepts all major credit cards, such as Visa, Mastercard, America Express, PayPal. Remember that you can also pay with the PostePay. At no time during the purchase process, the Seller will be able to know the Customer's financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computer file of our company contains, nor does it keep, such data.
Paypal: Payment via PayPal will be made to (Paypal account holder). PayPal allows you to make payments through access to your account or even by credit card or prepaid card, to all users who are not yet in possession of an account and need to make payments through the service. Payment channels accepted by PayPal are Visa, Visa Electron, Mastercard, Postepay and Aura. In case of purchase through the PayPal payment method, at the end of the order, the Customer is directed to the PayPal login page. The order amount is charged to your PayPal account or selected credit card. In case of cancellation of the order, both by the Customer and in case of non-acceptance by us, the amount will be refunded to the Customer's PayPal account or to the selected credit card within the third day after the cancellation of the order . Any delays in the release of the sums will depend exclusively on the Paypal system. At no time during the purchase process, the Seller will be able to know the Customer's financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computer file of our company contains, nor does it keep, such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal. For more information about the legal agreements for PayPal services please see the following guide: https://www.paypal.com/it/webapps/mpp/ua/legalhub-full. For more information on the safety of Paypal, please contact Paypal.
Mark: ( cash on delivery ). If you want to make the payment at the time you are delivered the package by courier this is the ideal solution. Payment can only be made in cash for the exact amount of the purchase (generally the courier does not give change). For this type of payment must be added the costs for the mark of 10.00 euros which will be automatically added to the total purchase made. This payment method is valid only for Italy and for amounts below € 150
Satispay: recharge our account directly. To use this payment method you must be registered with the Satispay system and have our mobile number registered in your address book. At no time during the purchase process, the Seller will be able to know the Customer's financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computer file of our company contains, nor does it keep, such data.
The Seller guarantees the full confidentiality of the banking information that automatically controls the Customer's right to use the credit card and encrypts all transactions to ensure confidentiality.
8. TRANSACTION TEST
The parties accept electronic evidence in the framework of their reports (e-mail, back-up, etc.).
The parties agree that the data recorded by the Seller are proof of all the Customer's transactions on the site. The data recorded by the payment system are proof of financial transactions.
Order forms and invoices are stored on a reliable, durable support, which can be shown as evidence.
9. ORDER PROCESSING
Orders are processed from Monday to Friday, excluding holidays. Packages are shipped from Italy, within a period of 1-2 working days after payment of the order.
The Seller can not be held responsible for any delayed or non-delivery due to fortuitous events or events of the third party or of an event beyond its control, which may render the execution of the contract impossible or more burdensome, in whole or in part, or if the Customer does not fulfill his commitments.
A fortuitous event also a state of war, riots, fires, strikes, accidents and the impossibility of obtaining provisions. The Seller shall keep the buyer informed in good time of the events or incidents referred to above.
Timely delivery of products will take place only if the Customer has fulfilled his obligations towards the Seller. The delivery times indicated in order or the order summary are provided in good faith, as mere ordering terms. Delivery times are not in themselves an essential condition of the contract and the Seller are not required to pay any compensation.
The Seller reserves the right to entrust certain services of third parties, employees or agents who work under their own responsibility, within the limits established by the law and by the regulations regarding accreditation.
The purchased products must and will be sent to the shipping address provided by the Customer. The Seller can not be held responsible for the consequences of any errors committed by the Customer when ordering.
The Seller can not be held responsible for the non-execution of the contract in cases of force majeure, unrest, or partial or total strikes, in particular, of any means of transport services or couriers
Return of products is NOT allowed for food products to avoid health problems.
10. TIMES, WAYS AND SHIPPING COSTS
The Seller can accept orders only with delivery in Italian territory (excluding San Marino and Vatican City) and the following countries of the European territory: France, Germany, Spain. Extra europe: United States.
The Seller delivers the products by courier and / or trusted carriers within 24/72 hours from the confirmation of the order of the Customer, depending on the availability of the Products and the place of destination of the goods. The times for delivery terms are indicative and are not in any way binding on the Seller. No responsibility can be attributed to the Seller in case of delay in the order or delivery of the order.
For every order placed on the Website https://www.ideagolosa.it The Seller issues an accompanying document of the material sent. For the issuance of the invoice or other fiscal document, the information provided by the Customer at the time of the order shall prevail. After the invoice or other tax document is issued, it will not be possible to make changes to them.
Shipping costs are charged to the customer and are clearly stated when the order is placed, based on the country of customer. Nothing is more due to the customer than the total order.
The methods and shipping costs vary depending on the country of destination of the goods.
- Delivery in Italian territory, including islands (excluding San Marino and Vatican City) from € 9.00 to a maximum of € 15.00 including VAT;
- Delivery in France from € 25.00 to a maximum of € 40.00 including VAT;
- Delivery in Germany from € 20.00 to a maximum of € 40.00 including VAT;
- Delivery in United States from € 26.00 to a maximum of € 40.00 including VAT;
- Delivery in Spain from € 25.00 to a maximum of € 40.00 including VAT;
- Delivery in United Kingdom from € 25.00 to a maximum of € 40.00 including VAT;
- Delivery to other EU countries from € 25.00 to a maximum of € 40.00 including VAT;
We also offer insured shipments, but for this type of choice we prefer to talk directly with you.
Deliveries by courier are made during working hours, so it is preferable to enter an address where someone is always present for collection, otherwise the package will be in storage with consequent delay in delivery and possible charge of storage costs by the Courier service.
The delivery of the ordered means the street level.
At the time of delivery of the Products, the Customer must check:
– that the packaging is intact and not altered even in the closing strips.
In case of tampering and/or breakage, the Customer must accept the package by signing with the writing "goods inspection reserve" on the delivery document received from the courier or another operator.
Subsequently, it must report any damage within 2 (two) days from receipt of the Products according to the procedures established by the operator chosen for shipping and / or delivery and / or by the operator.
In the case of non-collection by the Customer, within 2 (two) working days of the Products ordered and present in storage at the courier's warehouses, the Seller will cancel the purchase order due to the impossibility of delivering the Products to the address indicated by the Customer at the time of the order, with charge to the latter of the costs of custody / storage of the Products. Since the goods are delivered as foodstuffs and therefore perishable, the customer will not be reimbursed for the amount already paid.
No delivery to the floor is foreseen.
The Seller assumes no responsibility for the non-delivery resulting from causes due to failure to collect, incorrect address or entered in an incomplete way or other causes not dependent on their will.
11. ABSENCE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to contracts concluded through the website https://www.ideagolosa.it
Sales offers are subject to product availability. If a product proves to be unavailable after the order, the Seller undertakes to inform the Customer as soon as possible, by e-mail or by telephone. The Customer can therefore request the cancellation of the order. When the refund is in order, the amount must be credited to the Customer's credit card account within thirty days of cancellation.
13. PROPERTY TRANSFER
Idea2 di Citarella Fabiana retains full ownership of the products sold until the total amount due by the Customer has been received. The transfer of ownership of purchased goods does not fall within the scope of this contract. Only customers who originally purchased these goods can claim to adhere to the terms of these general conditions of sale.
14. PRIVACY PROTECTION
The provision of personal data for online sales is mandatory as it is necessary for order processing and shipping and billing. This information is strictly confidential. Failure to provide information will result in automatic rejection of the order;
The Seller undertakes not to disclose the information provided by its customers to third parties. They are used solely for internal management purposes, that is, for order processing, invoicing, service, solvency, marketing or personalized advertising without the list being exhaustive.
It can however be given to the organizations under contract with the Seller, for their commercial prospecting.
Visitors who wish to do so have the right to object to the processing of their personal marketing data, with a simple request and free of charge.
15. APPLICABILITY OF GENERAL CONDITIONS OF USE
Any order from the Customer and all deliveries made by the Seller implies full and unconditional acceptance by the Customer of these general conditions of sale, excluding any other document, as the Customer's own terms and conditions, or any brochures, catalogs, etc., which are provided for information only.
The parties expressly agree that these general conditions apply to their commercial relations, unless otherwise specified in writing. The express renunciation of one of the general or particular terms or conditions does not prejudice the application of the other general or particular clauses.
The cancellation or inapplicability of one of the clauses of the general or particular conditions, has no effect on the totality of the other provisions the general and particular terms and conditions, which remain valid and applicable.
The fact that the customer has not received the present general conditions in his mother tongue does not exempt him from their application.
The ordering of any product proposed on the site requires the reading and express acceptance of these general conditions, and this acceptance does not require the customer's signature.
The validation of the order form by the Seller constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sums due for filling this order are payable.
The Seller reserves the right to change its general terms and conditions without personally informing the customer and without the Customer being able to claim any kind of compensation. It is up to the Customer to periodically check if any changes have been made. The Customer may copy or print these general conditions of sale, provided it does not alter them.
16. APPLICABLE LAW
This contract is regulated by the Italian law.